SAP again sets the regular in buyer support innovation, with SAP for Me regarded for its AI-powered functions, personalised person experience, and seamless support services. Proud to get honored because of the ASP!
Scheduled appointments involve at least 24 several hours observe to permit engineers to organize to the session.
From its inception, SAP's Shopper Support has stood out for its expanded role beyond bug fixes and issue resolutions. Daily tasks consist of solving tickets and resolving problems, all geared toward maximizing client organization price, securing investments, and optimizing SAP operations. We are a proactive company companion committed to helping customers achieve their goals.
Scheduled appointments require at least 48 several hours observe to allow engineers to get ready for your session. See our FAQ For additional information.
Services Amount Reporting facilitates a periodic reporting on different kinds of complex indicators which are related for the adherence towards your specific provider level agreements (SLAs) in devices and company procedures of your Option landscape.
Hardcat is often a specialist program suite that that gives multiple modules to aid people improve the utilisation, upkeep, and fiscal administration of the company’s asset base.
In the event the support engineer is not able to remedy my dilemma throughout the chat session, will I want to start out the situation submission system again? No, In the event the support engineer is not able to solve your challenge at some time, they will proceed the case submission approach in your case.
A effectively-documented circumstance better facilitates processing and saves time Find out more with regard to the Get Support application.
The SAP Download Manager is a absolutely free Instrument that helps you to obtain various information at the same time, or to timetable downloads to operate at a later on point in time. Software package found in your obtain basket is visible while in the SAP Download Manager.
SAP SE as well as the Customer have the ideal to terminate this Agreement by composed detect Anytime. Segment 2 and click here three to this Arrangement shall endure in case of this sort of termination.
When you have any questions on these or other support topics, be sure to usually do not wait to Get in touch with CIC.
From its inception, SAP's Purchaser Support has stood out for its expanded function outside of bug fixes and problem resolutions. Each day jobs incorporate resolving tickets and resolving concerns, all directed at maximizing client business enterprise worth, securing investments, and optimizing SAP functions. We've been a proactive enterprise lover committed to supporting customers attain their ambitions.
The adjustment won't depict an increase in record selling prices for SAP support offerings. Affected customers and associates might be notified in accordance Using the respective get more info domestically agreed contractual stipulations. Examine the total statement in English or German.
The new SAP Services and Support e-book describes SAP's offerings in a clear, comprehensible way and addresses distinctions among the requirements of new clients and skilled customers.